Student In Crisis

Sun shining over Bruin Walk

To the UCLA Community:

The Case Management Services team would like to honor the extraordinary challenges that we have endured and those that have yet to come. We acknowledge your financial uncertainty, your feelings of isolation, and your pain from grief. We invite the community to come together and support one another and yourselves by connecting with our office.

Case Management Services assists students who are coping with unexpected personal crises and need help accessing resources, require assistance understanding academic options, or would like coaching on creating a plan. When should you refer a student or yourself? The individual may be experiencing…

  • Unfamiliarity about the academic policies that have been adapted for this term that may help.
  • Changes to their financial circumstances resulting in unmet basic needs. 
  • New or heightened feelings or symptoms and a desire to be referred to mental health resources. 
  • Personal complications that are impacting their ability to focus on academics. 
  • A concerning change in behavior, affect, and/or healthy habits.

Throughout the quarter, take a moment and ask yourself: “Would I benefit from asking for help?” Or, “Would this student benefit from help beyond what I can offer?” If the answer is yes, maybe, or even unsure, please feel free to reach out to the Case Management Services team by completing this referral form. We are also available to consult with you if you’d like to talk to as Case Manager before referring a student. Please email us at to request a consultation. To further your education about our services, you may request a training for your campus department by visiting this webpage. Case Management Services has a passion for assisting students and we want to hear from you.

As a bonus way to stay informed, you can follow us on our new Instagram account @UCLACaseManagement. We’ll be posting information about helpful resources, important deadlines, and content that will enrich your student experience.

We look forward to connecting with you.


Case Management Services


Additional Resources: 

Please note: In accordance with the Safer at Home statewide order, Case Management Services is currently operating remotely. Our usual services will be offered via email, phone, or Zoom. Please continue to use the “Refer a Student” link on our website to connect a student to a Case Manager. Thank you!

UCLA believes that students’ well-being and safety are paramount to academic success. We share the responsibility of responding when a student’s health or safety is at risk by reporting these concerns to the appropriate offices and referring students to campus resources.

For Emergency Assistance, please call 911 or UCPD (310) 825-1491

Case Managers

Case Managers are available to assist student’s struggling with mental or physical health, facing an unexpected challenge or crisis, or experiencing a personal loss. They can support students by exploring options, identifying on-campus resources, and helping students to create a plan for their next steps. Case Managers typically meet with a student one to four times in person and can check-in with a student via email/phone periodically throughout the academic year. Case Managers are also available to consult with and provide training for staff and faculty who would like to better support students of concern.

  • Case Managers are key members of the Consultation and Response Team (CRT)
    • UCLA’s Consultation & Response Team (CRT) is a group of professional staff members who meet weekly to discuss students of concern by communicating relevant information and coordinating an institutional response. This team is comprised of representatives from a variety of campus departments, including: Case Management Services, Dean of Students, Counseling and Psychological Services (CAPS), Student Conduct, Ashe, Res Life, College Academic Counseling (CAC), Behavioral Health Services (BHS), Campus Legal Counsel, UCPD, and the Behavioral Intervention Team (BIT).

Refer a Student

Someone will get back to you during regular business hours. Case Managers do not maintain 24 hour access to email or phone.

Economic Crisis Response Team (ECRT)

The Economic Crisis Response Team (ECRT) provides support and guidance to students who have self-identified, or are identified by UCLA faculty or staff, as experiencing a financial crisis that impacts their academic success at UCLA. ECRT aims to efficiently, compassionately and discreetly:

  1. Provide a seamless and individualized response to UCLA students in extraordinary financial crisis.
  2. Develop proposals for actions to examine (and revise, when appropriate) university policies and office protocols in order to improve students' ability to manage their financial situations and avoid economic crisis.

If you are in financial distress, please complete the ECRT Self-Assessment Form.