Who Can Help

Students walking through a residence hall outdoor courtyard

Case Managers

Students’ personal situations may negatively impact their well-being or academic life. In other instances, students’ actions may disturb campus community members. In these situations, Case Managers are available to receive reports of concern and help determine an appropriate response to assist the student and those who may also be impacted by the situation. Case Managers are available to consult with or provide training for campus community members who would like to better support students of concern. Case Managers must abide by FERPA laws, which means they are a private, not confidential resource.

The Case Managers can assist with the following:

  • Academic support including notifying professors regarding missed classes, dropping a class, withdrawal, etc.
  • Referrals to campus and community resources
  • Emergency housing and/or exploring housing options
  • Consultation for the university community regarding students in distress

Contact information for the Case Managers:

To refer a student to a Case Manager please submit an online report here:  

Refer a Student

You may call a specific Case Manager as well:

Emily Harris
Interim Director, Case Management Services
Case Manager, Center for Accessible Education
(310) 825-6941

Armando Flores
Senior Case Manager, Graduate Division
(310) 206-1158

Matthew Williamson
Case Manager
(310) 825-0628

Hillary Thomas
Case Manager, Dashew Center for International Students & Scholars
(310) 825-7762

John Kennedy
Case Manager
(310) 267-5183

Karen Minero
Manager, Training & Outreach
(310) 206-4653

Kaitlyn Loughran
Case Manager, Graduate Division
(310) 794-7033

Katherine Campbell
Case Manager
(310) 825-9486

Please keep in mind that the Case Managers do not maintain 24 hour access to email or phone. All Case Managers can also be reached by emailing CRTeam@ucla.edu.